Privacy Policy for CIG (Canadian Institute of Gemology)
🔐 Privacy Policy
Last Updated: 08/09/25
1. Introduction
The Canadian Institute of Gemology (“CIG”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number
- Billing or shipping address (for physical certificates)
- Business name (if applicable)
- Submitted appraisal IDs or certificate lookup queries
b. Usage Data
- IP address
- Browser type and device information
- Pages visited, time spent on site, and other analytical data
c. Cookies
We use cookies to improve user experience and monitor website performance. You can disable cookies in your browser settings at any time.
3. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill appraisal or service requests
- To respond to inquiries or support tickets
- To verify appraisal authenticity through our report lookup system
- To send updates, service notifications, or promotional emails (you may unsubscribe at any time)
- To improve website functionality and user experience
- To comply with legal obligations or enforce our terms
4. Third-Party Services
We may use trusted third-party services for analytics (e.g., Google Analytics), form submissions, and payment processing. These providers are bound by confidentiality and may only access your information to perform services on our behalf.
5. Data Security
CIG implements appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. Our secure portal, when live, will offer encrypted access to appraisal reports and client data.
6. Report Lookup System
Our certificate verification tool may allow users to search reports via unique appraisal IDs. Only non-sensitive, public-facing details are shown unless otherwise authorized. We never disclose client names or financial information without consent.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Withdraw consent for marketing emails
- Request deletion of your information (subject to legal obligations)
To exercise any of the above, please contact us at:
📧 support@cigcertifications.com
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
Canadian Institute of Gemology
📍 7071 Airport Road, Malton, Mississauga, ON L4T 4J3
📧 dkc@cigcertifications.com
📞 (647) 502-2753